Manila, Philippines
Full-time, Salaried position
I. POSITION SUMMARY:
The Panel Operation Manager will be responsible for leading and managing the Panel & Product Operation pod, aligning daily operations with the overall panel and product strategies. This role will focus on enhancing operational efficiency and stability, while continuously improving processes with the team. A key responsibility includes supporting the development and leadership transition of a member into the Panel Operation Manager role. Additionally, the manager will oversee the transition of operations and product testing for KR & CN, and take ownership of SOP operations to ensure full execution and coverage across platforms.
II. ESSENTIAL JOB FUNCTIONS:
Panel Management Activities:
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- Team Leadership & Development
- Support the development and transition of a member into the Panel Operation Manager role, enabling leadership at the ground level. - Pod Management
- Manage and guide the Panel & Product Operation pod members to ensure high performance, collaboration, and accountability. - Operational Strategy Alignment
- Develop and execute panel and product operational strategies that align with the broader Panel & Product goals. - Operational Excellence & Continuous Improvement
- Deliver stable and efficient Panel & Product operations, while identifying and implementing improvements with the team to enhance overall effectiveness. - Platform Operations Transition & SOP Leadership
- Lead the transition and integration of panel operations and product testing of KR/CN, and manage SOP operations to ensure seamless execution and complete coverage.
- Team Leadership & Development
Common Activities:
- Maintains the public image of the Company.
- Constantly reports any identified financial and other risks to immediate superior or management.
- Functions as a cooperative and active member in the team.
- Completes other administrative work as required.
- Contribute to entire dataSpring, Inc. (and, or other local offices) as a Springer, besides the SEA Panel Management tasks assigned.
III. ESSENTIAL JOB REQUIREMENTS:
Physical Requirements & Working Environment:
- This is an office environment and typical physical demands apply.
- Must be open to working flexible hours in order to communicate efficiently with Global Needs.
Minimum Qualifications Needed:
- Strong leadership and team management skills, with experience in mentoring and developing team members.
- Excellent project management and organizational skills, with the ability to handle multiple tasks and deadlines in a fast-paced environment.
- Proven ability to develop and implement operational strategies aligned with business or product goals.
- Analytical mindset with experience in using data and KPIs to monitor and improve operations.
- Excellent communication skills, both written and verbal, in English.
- Experience working in a multicultural or regional (APAC) environment preferred.
- Proactive and adaptable in responding to challenges, with a continuous improvement mindset.
Education/Experience:
- Bachelor’s degree in Business Administration, Operations Management, Marketing, or a related field required.
- Minimum 5 years of relevant experience in panel operations, online research operations, digital platform operations, or product-related operations. Proven experience in leading cross-functional teams and managing team members.
- Hands-on experience in developing and executing operational strategies aligned with business or product goals.
- Experience working with panelist lifecycle management.
- Experience in multinational or multicultural environments, particularly in the APAC region, is preferred.