Panel Operation Manager

Manila, Philippines

Full-time, Salaried position

I. POSITION SUMMARY:

The Panel Operation Manager will be responsible for leading and managing the Panel & Product Operation pod, aligning daily operations with the overall panel and product strategies. This role will focus on enhancing operational efficiency and stability, while continuously improving processes with the team. A key responsibility includes supporting the development and leadership transition of a member into the Panel Operation Manager role. Additionally, the manager will oversee the transition of operations and product testing for KR & CN, and take ownership of SOP operations to ensure full execution and coverage across platforms.

II. ESSENTIAL JOB FUNCTIONS:

Panel Management Activities:

1. 1. Team Leadership & Development
      - Support the development and transition of a member into the Panel Operation Manager role, enabling leadership at the ground level.
   2. Pod Management
      - Manage and guide the Panel & Product Operation pod members to ensure high performance, collaboration, and accountability.
   3. Operational Strategy Alignment
      - Develop and execute panel and product operational strategies that align with the broader Panel & Product goals.
   4. Operational Excellence & Continuous Improvement
      - Deliver stable and efficient Panel & Product operations, while identifying and implementing improvements with the team to enhance overall effectiveness.
   5. Platform Operations Transition & SOP Leadership
      - Lead the transition and integration of panel operations and product testing of KR/CN, and manage SOP operations to ensure seamless execution and complete coverage.

Common Activities:

1. Maintains the public image of the Company.
2. Constantly reports any identified financial and other risks to immediate superior or management.
3. Functions as a cooperative and active member in the team.
4. Completes other administrative work as required.
5. Contribute to entire dataSpring, Inc. (and, or other local offices) as a Springer, besides the SEA Panel Management tasks assigned.
   
   

III. ESSENTIAL JOB REQUIREMENTS:

Physical Requirements & Working Environment:

• This is an office environment and typical physical demands apply. 
• Must be open to working flexible hours in order to communicate efficiently with Global Needs.

Minimum Qualifications Needed:

• Strong leadership and team management skills, with experience in mentoring and developing team members.
• Excellent project management and organizational skills, with the ability to handle multiple tasks and deadlines in a fast-paced environment.
• Proven ability to develop and implement operational strategies aligned with business or product goals.
• Analytical mindset with experience in using data and KPIs to monitor and improve operations.
• Excellent communication skills, both written and verbal, in English.
• Experience working in a multicultural or regional (APAC) environment preferred.
• Proactive and adaptable in responding to challenges, with a continuous improvement mindset.

Education/Experience:

• Bachelor’s degree in Business Administration, Operations Management, Marketing, or a related field required.
• Minimum 5 years of relevant experience in panel operations, online research operations, digital platform operations, or product-related operations. Proven experience in leading cross-functional teams and managing team members.
• Hands-on experience in developing and executing operational strategies aligned with business or product goals.
• Experience working with panelist lifecycle management.
• Experience in multinational or multicultural environments, particularly in the APAC region, is preferred.

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